Have a question? Just ask

If you have a customer service question, or simply would like to give us some feedback, please feel free to contact us directly using the form.

Register your product by filling in the form and submitting it online to us.

Customer Service

 Return Policy - 100% Satisfaction Guaranteed!  Our Personal Guarantee: If you are not 100% satisfied with your purchase, please return it for a refund, an exchange, or credit of the full product cost.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, for example).

Small Print
radical-lights™ will accept returns within 14 days of receipt subject to the following terms and conditions; If, within 14 days, you are not completely satisfied with your purchase, please contact radical-lights™ for a Return Authorization (RA) number.
No restocking fee is charged if the items are returned undamaged with complete packaging so that they can be restocked. Products returned damaged, with missing or damaged packaging, and/or missing parts, or after above period will be charged a restocking fee. Shipping and any other charges are not refundable.


 Warranty  If you register your unit within 30 days of purchase, we will extend your warranty for the lifetime* of the unit ! Warranty covers manufacturing defects and workmanship only. Does NOT cover abuse or other damage, for example results of a crash. Modifications to the light or improper use also voids this warranty.

We will repair or replace the unit (at our discretion). *Lifetime warranty for the head unit is limited to the original owner.

  • Head unit - 1 Year from invoice date. Registering your system within 1 month of invoice date gives you a Lifetime* warranty !
  • Battery and Charger – 6 months from invoice date.


 Shipping Charges 

Australian Shipments

FREE SHIPPING AND HANDLING IS PROVIDED ON ALL ORDERS OVER $450.00 to Australia This is true for 99% of the time. If there is an exception, we'll notify you of shipping cost before charging your card. Orders under $450 pay only $18.95 shipping. Shipping is via Courier or Australia Post, Express/registered.

International Shipments

FREE SHIPPING AND HANDLING IS PROVIDED ON ALL ORDERS OVER AUD$550.00 anywhere in the world ! Shipping is via FEDEX. A complete set of lights, packaged will usually be under 1kg.


 Privacy Policy & Legal  radical-lights™ adheres to the highest standards of ethical behaviour and practices in all of our operations and is dedicated to protecting the privacy of all customers.

Our privacy policy is simple: We don't sell, barter, give away or lease your personal information to any other company. Ride on !